Introduction
At HeyDocta.com, we are committed to providing high-quality healthcare marketing services. Our goal is to ensure client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Dissatisfaction: If you are not satisfied with our services, you must notify us within 7 days of receiving the service.
- Service Not Rendered: If we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a refund.
Refund Process
- Request: To request a refund, please contact us via email at [Your Contact Email] or phone at [Your Contact Number] within 7 days of the service delivery. Provide detailed information about the issue and any supporting documentation.
- Review: Upon receiving your refund request, we will review it and determine its validity based on the Refund Policy criteria.
- Resolution: We will notify you of our decision within 10 business days of receiving your request. If approved, we will process the refund to your original method of payment within 15 business days.
Non-Refundable Services
The following are non-refundable:
- Custom Services: Services that are highly customized to your specific needs and have been delivered as per the agreed terms.
- Completed Projects: Refunds are not available for completed projects where the deliverables have been provided as per the contract.
- Late Notifications: Requests for refunds made after 7 days of service delivery.
Partial Refunds
In certain cases, partial refunds may be provided if the services have been partially delivered or if the issue is only partially resolved. The amount of the partial refund will be determined based on the specific circumstances.
Cancellation Policy
- Before Service Commencement: If you cancel a service before its commencement, you may be eligible for a full refund of any advance payments made.
- After Service Commencement: No refunds will be provided for cancellations made after the service has commenced, except in cases where the service is not delivered as agreed.
Dispute Resolution
If you have any disputes regarding our Refund Policy or its implementation, please contact us to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with the governing law of India, as outlined in our Terms & Conditions.
Contact Us
For any questions or concerns about this Refund Policy, or to request a refund, please contact us at:
HeyDocta.com
Email: support@heydocta.com
Phone: +91 74285 00908
Thank you for choosing HeyDocta.com. We appreciate your business and are dedicated to providing you with excellent service.
